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Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty Minute Series)

| Read more Review. We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
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How May I Help You: Outstanding Telephone Courtesy And Customer Service Overview

Do the people who answer your phone appear empathetic? Friendly? In control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick? If your organization's telephone presence is less than top-notch, people will likely judge your employees as rude, uncaring, unprofessional, and uninterested in their business. This guide introduces the basics of customer service: how to properly answer the telephone; how to handle holds, transfers, and messages; how to deal with difficult calls and callers; and how to present an image that says "confident, credible, and capable." While it can be used on its own, this book is best used for the first time as part of instructor-led training. ...Read more Details

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